REQLoot Forum

Support => Support => Topic started by: BabushkinKompot on June 09, 2019, 03:32:22 am

Title: Subscribtion status incorrect
Post by: BabushkinKompot on June 09, 2019, 03:32:22 am
Hello. Can you please my subscription status? Site reports that I am not subscribed, but on twitch everything is fine.
Thanks.
Title: Re: Subscribtion status incorrect
Post by: Flignats on June 10, 2019, 09:45:43 am
That's strange, Twitch is showing me that you are on a 3 month streak, but your last subscribe date was on 5/6.

Can you go into the chat and share your 3 Month Anniversary? My bot should pick that up and update your status. If not, I'll have to do that manually and figure out why Twitch hasn't updated your subscribe date.
Title: Re: Subscribtion status incorrect
Post by: BabushkinKompot on June 10, 2019, 11:52:56 pm
Sure. Will post it now.
Twitch is also acting strange, cause it takes down the money from my card, shows I am subscribed, but the start date is updated with a huge delay.
It happened a second time, so if happens again, I'll contact their support as well.
Title: Re: Subscribtion status incorrect
Post by: Flignats on June 11, 2019, 01:47:44 pm
Yeah, very strange. There are have been other subscribers, but I'm still not showing yours as updated. Was it through Amazon Prime?
Title: Re: Subscribtion status incorrect
Post by: Flignats on June 11, 2019, 03:57:53 pm
It did finally show up as updated in Twitch, but since it came in weird it was not caught by the app. I've reactivated your sub manually. Thanks for your patience and help with the issue - I'm not sure what Twitch was on with this one.
Title: Re: Subscribtion status incorrect
Post by: BabushkinKompot on June 11, 2019, 10:07:59 pm
The subscribption is done on Twitch and not via Amazon Prime. Indeed strange as I did everything "by the book".
Yep, now it's back and thanks for the support.
Title: Re: Subscribtion status incorrect
Post by: The_Cavalry_ on June 26, 2019, 09:34:30 am
I also have this same issue, and have clicked to share on the Twitch channel as well. Please help!
Title: Re: Subscribtion status incorrect
Post by: Flignats on June 26, 2019, 09:38:51 am
I also have this same issue, and have clicked to share on the Twitch channel as well. Please help!

Updated.
Title: Re: Subscribtion status incorrect
Post by: The_Cavalry_ on June 28, 2019, 01:46:42 am
I waited a day to check on the status, since you updated. I still can't access the subscriber map. The site just treats me like I haven't ever subscribed.
Title: Re: Subscribtion status incorrect
Post by: Flignats on June 28, 2019, 05:49:47 pm
Updated again, please logout / login.
Title: Re: Subscribtion status incorrect
Post by: Flignats on June 28, 2019, 05:50:05 pm
I also extended the expiration till end of next month.
Title: Re: Subscribtion status incorrect
Post by: b4b3l on July 03, 2019, 11:07:20 pm
Hi - my Amazon Prime/Twitch subscription hasn't given me stamina either and isn't showing up. I've tried logging out and in again.
Title: Re: Subscribtion status incorrect
Post by: Flignats on July 04, 2019, 09:20:25 am
Hi b4b3l - I've updated you sub status and it is ready to go. I've also added some extra stamina to your account and made sure the sub is active from today.
Title: Re: Subscribtion status incorrect
Post by: b4b3l on July 04, 2019, 11:53:43 am
Many thanks Flignats!
Title: Re: Subscribtion status incorrect
Post by: Ksathral on July 13, 2019, 02:18:46 am
I am having the same issue where my Prime subscription is not recognized.  I have tried logging out / in but I am unable to claim the reward under achievements.

Flignats ,can you please check if something went wrong?

Thanks!
Title: Re: Subscribtion status incorrect
Post by: Flignats on July 13, 2019, 07:49:13 am
Answered through chat, updated.
Title: Re: Subscribtion status incorrect
Post by: Ksathral on July 13, 2019, 07:58:26 am
Answered through chat, updated.

Thank you for the fast support!
Title: Re: Subscribtion status incorrect
Post by: BabushkinKompot on July 17, 2019, 10:31:05 am
Hello, it's me again  ::)
Looks like Twitch hates me and the sub counter was not updated in the achievements again. I just shared the 4 month status into the chat.
Can you please take a look at it?
Thank you in advance.
Title: Re: Subscribtion status incorrect
Post by: Flignats on July 18, 2019, 08:10:51 pm
Maybe I have to restart the whole rig to get the bot working again...
updated, thanks !
Title: Re: Subscribtion status incorrect
Post by: TreeFreddy on July 29, 2019, 06:36:55 pm
Good evening,

Sorry to add or hijack forum post.

I recently subscribed and am experiencing the same issue.

My display name for the hunt and Twitch is the same as my forum username, TreeFeddy.

Thank you for your time in this, I look forward to hearing back from you.
Title: Re: Subscribtion status incorrect
Post by: Flignats on July 30, 2019, 07:48:32 am
Nice way to keep things tidy!

Sorry I didn't reply yesterday, but I did update your account and sub status. Be sure to check out our discord, later today I am going to be reducing the sub prize area and hoping someone finds it soon.
Title: Re: Subscribtion status incorrect
Post by: TreeFreddy on July 30, 2019, 10:58:31 am
Thank you for the  quick reply and help, one day never hurt :)!

I will definitely join the discord, should have done that the first day.


Title: Re: Subscribtion status incorrect
Post by: Dajaspar on August 04, 2019, 12:43:07 pm
Hi, i also got the same issue.

I logged myself out and in again, after my twitch subscription, but it still handles me as a non-subscribed account.

Would be very glad, if anyone could help me with this :)

My twitch + display name is both Dajaspar.

Thanks for the help and keep up the great work!
Title: Re: Subscribtion status incorrect
Post by: Dajaspar on August 04, 2019, 12:54:12 pm
Hi, i also got the same issue.

I logged myself out and in again, after my twitch subscription, but it still handles me as a non-subscribed account.

Would be very glad, if anyone could help me with this :)

My twitch + display name is both Dajaspar.

Thanks for the help and keep up the great work!

It just randomly worked  :D

So this can be ignored!
Title: Re: Subscribtion status incorrect
Post by: b4b3l on August 11, 2019, 07:34:11 am
Hey,

has this issue been fixed? My second month subscription started a couple of days ago but it is not showing up on the site.
Title: Re: Subscribtion status incorrect
Post by: Flignats on August 13, 2019, 07:56:29 am
It's still an open issue. It does not fail every time and Twitch does not send a reason for the failure. If your sub has not gone through on REQLoot, I need to be made aware to manually update. The Discord is the quickest way to get my attention.

Your account has been updated, thanks for the continued support!
Title: Subscribtion status incorrect
Post by: KamCrila on August 15, 2019, 11:39:06 pm
Have to admit, Ive never checked in on the lobby.  So I did, and of course I was the only one there.  Ill check in every so often just to see if I run across anyone.  Maybe Ill run across someone

For more info about Do you always hit on 16  have a look at the page (http://888spins.com)
 
Title: Re: Subscribtion status incorrect
Post by: b4b3l on August 18, 2019, 02:27:20 am
Hi - could you check my subscription status please? I'm on my second month but it's only showing as 1 month here, so 'subscriber' in achievements is still at 1.
Title: Re: Subscribtion status incorrect
Post by: Flignats on August 19, 2019, 07:08:16 am
Updated to 2, thanks for the support.
Bitnami